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DIU-JOURNAL OF ALLIED HEALTH SCIENCE

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Paper Title
HOSPITALIZED NON-COVID PATIENTS' SATISFACTION WITH HOSPITAL SERVICES AT A SELECTED TERTIARY HOSPITALS IN BANGLADESH

Authors

Mofizul Islam, Faisal Muhammad, Sharmin Sultana, Abul Hasan BakiBillah, ABM Alauddin Chowdhury

Abstract

This study aimed to determine the satisfaction with the quality of services among the hospitalized non-COVID patients in the selected hospitals in Bangladesh. A cross-sectional study was conducted

between October 2020 and April 2021in six (6) tertiary level hospitals in Dhaka city of Bangladesh. Data
was collected from 401 randomly selected Non-COVID hospitalized patients through face-to-face
interviews. Among 401 participants, about 53.1% were female, and more than half (55.9%) were from
urban areas. The participants' mean age was 48.3 ± 16.5 years, the majority (87.0%) were educated
(formal education), and the mean monthly income was 66309.2 ± 68914.5 BDT. Based on satisfaction,
about 62.8% of the Non-COVID hospitalized patients were satisfied with Health Care Providers (HCP)
practices. The study revealed that roughly two-thirds of the participants were satisfied with hospital
services, Health Care Providers (HCP) practices, quality of care, and basic hospital facilities. Therefore,
mass-awareness campaigns targeting psychological disorders should be implemented during the
pandemic. In addition, the findings may help to formulate the policy intervention to improve the situation.

Keywords

Hospital Services, Non-COVID Patients, Satisfaction, Public Health, Bangladesh

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